Refund policy

Effective date: September 17, 2026

Eligible issues

Please contact us if an item arrives damaged, defective, or materially different from the product described in your order. We review eligible requests individually and may offer a replacement, refund, or another appropriate remedy where required or appropriate.

30-day request window

For an eligible issue, contact us within 30 calendar days of delivery. Include your order number, a description of the issue, and clear photos or other reasonable evidence that helps us review the request.

Before returning an item

Do not send an item back without written return instructions. If a return is required, we provide approved instructions after review. Change-of-mind returns are not accepted unless required by applicable law.

Refund timing

When a refund is approved, we issue it to the original payment method. Your payment provider may require additional time to post the credit. We do not charge a restocking fee for an approved eligible issue.